Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact me at 80newwavemusic@gmail.com. Please note that returns will need to be sent to the following address: 80s New Wave Music Store, Kristian Thinning Andersen, Skovkanten 184, 2970 Hørsholm, Denmark.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at 80newwavemusic@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 80newwavemusic@gmail.com.
Right of Withdrawal (Fortrydelsesret)
As a consumer purchasing from our online store, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with Danish and EU consumer law (Forbrugeraftaleloven).
The withdrawal period expires 14 days after the day you receive your goods.
To exercise your right of withdrawal, you must notify us at 80newwavemusic@gmail.com with a clear statement of your decision to withdraw (e.g. a letter sent by email). You may use the standard withdrawal form, but it is not mandatory.
Returning the goods: You must return the goods without undue delay and no later than 14 days after you have informed us of your decision to withdraw. You bear the direct cost of returning the goods.
Refunds: Once we have received and inspected the returned goods, we will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the date we received your withdrawal notice.