Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at 80newwavemusic@gmail.com. Please note that returns will need to be sent to the following address: 80s New Wave Music Store, Kristian Thinning Andersen, Skovkanten 184, 2970 Hørsholm, Denmark. 

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at 80newwavemusic@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / Non-Returnable Items — Print-on-Demand Products

All products in this store are made to order (print-on-demand) through our production partner Printify. Because each item is custom-manufactured specifically for you upon purchase, these products are exempt from the right of withdrawal under the Danish Consumer Contracts Act (Forbrugeraftaleloven §18, stk. 2, nr. 3) and EU Directive 2011/83/EU, Article 16(c).

This means the standard 14-day right of withdrawal does not apply to our products.

We do, however, accept returns or replacements in the following cases:

  • The item is defective or damaged upon arrival
  • The item received is incorrect (wrong product, size, or print)

In these cases, please contact us at 80newwavemusic@gmail.com within 30 days of receiving your order, and include a photo of the issue. We will arrange a replacement or refund at no cost to you.

We do not accept returns for buyer's remorse, incorrect size ordered, or change of mind.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 80newwavemusic@gmail.com.